Get in Touch
Questions about a product, your order, or a wholesale inquiry? We’re here to help.
📧 Email Support
General: support@coolnest.com
Wholesale / B2B: wholesale@coolnest.com
Response within 12 hours, 7 days a week
💬 Live Chat
Available on every page during business hours.
Mon–Fri: 9:00 AM – 6:00 PM (UTC+8)
📦 Order Support
Popular Questions
- How long does shipping take? — Shipping Policy
- What is your return policy? — Refund & Returns
- Do you ship to my country? — Shipping Info
- How do I track my order? — Track Order
Send Us a Message
Fill out the form below and we’ll get back to you within 12 business hours.
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (UTC+8)
Response Time: We reply to all messages within 12 business hours.